Terms of Service

Last Updated: August 11, 2026

Overview

Welcome to Ivory & Laurel. Throughout these Terms, "we," "us," and "our" refer to Ivory & Laurel. We operate this store and website, including all related information, content, features, tools, products, and services (the "Services"), to provide you with a considered shopping experience.

These Terms of Service, together with any policies referenced within them (collectively, "Terms"), describe your rights and responsibilities when using our Services. Please read them carefully, as they include important information regarding your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not access or use our Services.

1. Access and Eligibility

By agreeing to these Terms, you confirm that you are at least 18 years old, or the age of majority in your state of residence.

To access certain features of the Services, including making purchases, you may be required to provide information such as your email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete.

You are solely responsible for safeguarding any account credentials and for all activity conducted under your account.

2. Our Products

We make reasonable efforts to present our products as accurately as possible. However, colors and appearance may vary depending on your device, screen settings, and display configuration.

We do not warrant that product images or descriptions will precisely reflect the physical product delivered. All product descriptions are subject to change at any time without notice, and we reserve the right to discontinue products or limit quantities available at our discretion.

3. Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason, including suspected fraud, pricing errors, or stock unavailability. An order is not accepted until we confirm it.

Payment must be received and successfully processed before an order is confirmed. Please review your order carefully before submitting it, as cancellation requests may not be accommodated once an order has been accepted.

If we decline, modify, or cancel an order, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Return & Refund Policy. You represent and warrant that purchases are for personal or household use only, and not for resale or export.

4. Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price applicable to your order is the price in effect at the time of purchase, as stated in your order confirmation.

Unless expressly stated otherwise, prices do not include applicable taxes.

You agree to provide current and accurate billing and payment information. You represent and warrant that:

• The payment information provided is accurate and complete
• You are authorized to use the selected payment method
• Charges will be honored by your payment provider
• You will pay all charges incurred, including applicable taxes and shipping fees

5. Payment Security

Our checkout is protected with SSL encryption, and our payment processing meets PCI DSS (Payment Card Industry Data Security Standard) requirements. All payments are processed by certified third-party payment providers — we do not store your full payment card details on our servers. We are only able to view your billing information, shipping information, order details, and the last four digits of your payment card.

6. Shipping, Delivery, and Returns

Shipping is available to addresses within the United States only, excluding PO Boxes and APO/FPO military addresses.

• Processing time: 2–3 business days (Monday–Friday)
• Transit time: 3–10 business days (Monday–Friday)
• Total estimated delivery: 5–13 business days

These are estimates, not guarantees. Risk of loss and title to the products pass to you upon transfer of the products to the carrier. We are not liable for delays caused by carriers or events beyond our reasonable control. Full details are available in our Shipping Policy and Return & Refund Policy.

7. Intellectual Property

All content within the Services — including trademarks, branding, text, imagery, graphics, product descriptions, video, audio, and design elements — is owned by Ivory & Laurel, its affiliates, licensors, or partners, and is protected by applicable intellectual property laws.

You may use the Services solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, republish, transmit, or exploit any content without our prior written consent. The name "Ivory & Laurel," our logos, and associated branding elements are our trademarks.

8. Optional Tools

We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available," without warranties or endorsements. Use of any optional third-party tools is at your own discretion and risk.

9. Third-Party Links

Our Services may contain links to third-party websites, including payment providers and shipping carriers. We are not responsible for the content, policies, or practices of any third-party site, and linking to them does not imply endorsement. Accessing third-party sites is at your own risk.

10. Privacy

All personal information we collect is governed by our Privacy Policy.

11. Feedback

Any ideas, suggestions, reviews, or other submissions ("Feedback") you provide to us grant Ivory & Laurel a perpetual, worldwide, royalty-free license to use, reproduce, and publish such Feedback for any purpose. You confirm that you own or have rights to the Feedback and that it complies with these Terms. We are under no obligation to keep Feedback confidential, provide compensation for it, or respond to it.

12. Errors and Omissions

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.

13. Acceptable Use

You agree not to:

• Violate applicable laws or regulations
• Infringe intellectual property rights
• Transmit harmful or malicious code
• Engage in fraudulent, abusive, or misleading conduct
• Scrape, crawl, or collect personal data from the Services
• Interfere with the security or proper functioning of the Services
• Submit false or misleading information when placing an order

We reserve the right to suspend or terminate access to the Services for any user who violates these Terms.

14. Termination

We may terminate or suspend access to the Services at our discretion, without notice. Obligations incurred prior to termination remain enforceable, and provisions that by their nature should survive termination will continue in effect.

15. Disclaimer of Warranties

The Services and products are provided "as is" and "as available," without warranties of any kind, express or implied, except where prohibited by law. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

16. Limitation of Liability

To the fullest extent permitted by law, Ivory & Laurel shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or purchase of our products. Our total liability for any claim relating to your order shall not exceed the amount you paid for the relevant product. This section does not exclude or limit any liability that cannot be excluded or limited under applicable law.

17. Indemnification

You agree to indemnify and hold Ivory & Laurel harmless from any claims, damages, or expenses arising from your breach of these Terms, your violation of law, or your misuse of the Services.

18. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain valid and enforceable.

19. Waiver; Entire Agreement

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision. These Terms constitute the entire agreement between you and Ivory & Laurel regarding the Services.

20. Assignment

You may not assign your rights under these Terms without our written consent. We may assign our rights without notice to you.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [STATE], United States, without regard to its conflict-of-law principles.

22. Changes to These Terms

We may update these Terms at any time. Continued use of the Services after updates constitutes acceptance of the revised Terms.

23. Contact Information

Store name: Ivory & Laurel

Company name: [LEGAL ENTITY NAME]

Company address: [REGISTERED BUSINESS ADDRESS]

Company registration no.: [REGISTRATION NUMBER]

Email: Info@ivorylaurel.com

Phone: +1 [PHONE NUMBER PENDING]

Monday–Friday | 9:00 AM–5:00 PM (ET) Saturday–Sunday | 10:00 AM–4:00 PM (ET)

We aim to respond to your inquiries within 24 hours.