Frequently Asked Questions

Last Updated: August 11, 2026

Welcome to Ivory & Laurel. Below you'll find answers to our most common questions about orders, delivery, returns, and payments. If you need further assistance, our customer support team is here to help.

General Information

Where is Ivory & Laurel based?

Ivory & Laurel is an online-only retailer — we do not have a physical storefront to visit. All orders are placed through this website.

Ivory & Laurel is operated by [LEGAL ENTITY NAME], registered in [COUNTRY/STATE OF REGISTRATION] under registration number [REGISTRATION NUMBER], with a registered address at [REGISTERED BUSINESS ADDRESS].

How can I contact you?

You can reach our customer support team by emailing Info@ivorylaurel.com or calling +1 [PHONE NUMBER PENDING].

Monday–Friday | 9:00 AM–5:00 PM (ET) Saturday–Sunday | 10:00 AM–4:00 PM (ET)

We aim to respond to all inquiries within 24 hours.

Do you offer wholesale or trade accounts?

At this time, Ivory & Laurel does not offer wholesale or trade purchasing. We sell directly to individual customers only.

Orders

How will I know my order has been placed successfully?

Once your order is confirmed, you'll receive a confirmation email to the address provided at checkout. If it doesn't arrive within a few hours, check your spam or promotions folder before contacting us.

Can I update my shipping address or order details after checkout?

Contact us as soon as possible. We can usually make changes before the order ships, but once it's been handed to the courier, we're unable to guarantee any changes can be made.

Can I cancel my order?

Cancellation requests must be submitted immediately after placing your order. Once an order has been processed or shipped, it cannot be canceled — it will need to be returned in line with our Return & Refund Policy.

Payment

What payment methods do you accept?

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay

All prices are displayed in USD (US Dollars). The full total — including any applicable taxes and shipping fees — is shown clearly before you complete your purchase.

Is it safe to pay on your website?

Yes. Our checkout uses SSL encryption to protect your personal and payment information during every transaction, and our payment processing meets PCI DSS (Payment Card Industry Data Security Standard) requirements. You can confirm you're browsing securely by checking for the padlock icon and "https://" in your browser's address bar.

Do you store my payment details?

No. Your full payment card details are never accessible to us. All payment processing is handled securely through certified third-party payment providers. We only retain your billing information, shipping information, order details, and the last four digits of your card.

Shipping

Which countries do you ship to?

We currently ship exclusively within the United States. We're unable to ship to PO Box addresses, military addresses (APO/FPO), or certain restricted areas.

How long does delivery take?

Once your order is placed, here's what to expect:

Processing time: 2–3 business days (Monday–Friday)
Transit time: 3–10 business days (Monday–Friday)
Total estimated delivery: 5–13 business days
Order cutoff: 6:00 PM (ET)

These are estimates and may occasionally be affected by courier delays, seasonal demand, or adverse weather conditions.

How much does shipping cost?

Shipping is free on all orders within the United States, with no minimum purchase required.

What if my delivery fails or my parcel is returned to sender?

If delivery is unsuccessful due to an incorrect address, a failed delivery attempt, or an uncollected parcel, the shipment may be returned to us. We'll contact you to arrange re-delivery. Additional shipping costs may apply in these circumstances.

What if my parcel is lost or arrives damaged?

Contact us immediately at Info@ivorylaurel.com with your order number. We'll open a case with the courier and work toward a prompt resolution.

Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date you receive your order.

To be eligible, items must be:

Unworn and unwashed
In their original packaging with all tags attached
Accompanied by your order number or proof of purchase

Items returned without prior authorization cannot be accepted. To start a return, email Info@ivorylaurel.com.

Do you offer exchanges?

Yes. Since we don't hold inventory aside, exchanges are processed as a return of the original item followed by a new order for your preferred size or item. We'll place the new order once your return has been received and inspected.

When will I receive my refund?

Once we've received and inspected your return, we'll notify you of the approval status by email. If approved, your refund is processed to your original payment method within 7 business days. Your bank or card provider may require a few additional days to post the refund.

If more than 10 business days have passed since your return was approved and you still haven't received your refund, please contact us at Info@ivorylaurel.com.

What if I receive a faulty or incorrect item?

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away with a photo and your order number so we can resolve it at no cost to you.

Privacy & Data

How is my personal information used?

We collect and process your personal information to fulfill orders, process payments, manage your account, and provide customer support. Your data is never sold, and we do not share it with third parties for their own marketing purposes without your consent. For full details, see our Privacy Policy.

Is my data secure?

Yes. We take reasonable measures to protect your information, our checkout is SSL-secured, and we comply with applicable US data privacy laws. Depending on where you live, you may have rights to access, correct, delete, or transfer your personal data — see our Privacy Policy for details on how to exercise these rights.

Still Have Questions?

If your question isn't covered here, our team is ready to help.

Email: Info@ivorylaurel.com Phone: +1 [PHONE NUMBER PENDING]